Posts Tagged ‘responses’

The Importance of Customer Feedback Surveys!

Friday, October 22nd, 2010

We admit it.  There is room for improvement at   We still firmly believe we operate the best web based bingo card generator.  Period.  However, there always has been a long list of items on the to-do list.  In our defense, we never really expected the site to continue to grow the way that it has.  In many ways, features were put-off until the traffic justified the effort.

We decided that we were long overdue to start actively seeking  feedback from our paid  users.  So we did.  Obviously, we used our own hosted survey service,  Eventually, we’ll create a separte survey for non-Premium users of our site too.  Both will be updated and revised as we go along.

We’ve got a handful of responses so far.  While there are no clear patterns, the input is extremely valuable.  It’s a highly recommended exercise.   After all, shouldn’t all decisions be data driven, if possible?