Comments on: A Fido Customer Relationship Failure: “Sorry! Your request cannot be completed at this time. Please try again later.”

By: BG in Van

BG in Van — Mon, 05 Dec 2011 08:04:47 +0000

I’ve been trying to log into myFido all weekend, and its been down every time I’ve tried. But it seems like all other functionality on the site works. i wonder if it is really maintenance issues, or as I suspect, IT Labor cost reduction?

By: ricky alan

ricky alan — Mon, 14 Nov 2011 17:51:36 +0000

Ive been with fido since jan2000 and Ive had it also. Im definitely changing to mobilicity this week. the problem with most corporations is that they pay more for advertising than customer service. A good business model is knowing that its cheaper to keep existing customers than to go out searching for new ones.

By: RC

RC — Sun, 25 Sep 2011 04:59:22 +0000

same issue – can’t log in to my Fido account to refill my prepaid cell, starting about 10:20pm mountain time and ongoing to 11pm Saturday Sept24, 2011. And of course their customer service is closed until Monday. Can’t refill through my phone -Fido’s automated refill system is having ‘technical difficulties’ and tries to transfer me to a live person, who is taking the weekend off. Can’t refill on their website. Seems like a mickey mouse outfit to me, or perhaps lower on the evolutionary ladder like an invertebrate of some sort – certainly not a dog’s level of technical expertise.

By: JackAmmo

JackAmmo — Fri, 10 Jun 2011 20:34:55 +0000

It’s now June. I’m in Toronto. It wass 1pm. Why the f**k does it take 5 minutes for it to realize that it [still] can’t let me see my bill. There can’t possibly be too many people on the site at this time of day. Half the time it’s unable to log me in and the other half it won’t let me through anyway. I’m getting fed up with this nonsense. Especially since it wouldn’t let me refill for a week, and that’s without using the site. I’m switching from Fido. I can’t put up with this stupidity anymore

By: Montreal

Montreal — Thu, 21 Apr 2011 21:08:59 +0000

Simply put, their website is complete and utter crap. Been a prepaid user for about 2 years now and always re-fill my account through their so-called website. Because of random error messages, I’ve lost my minutes several times already. As others have said, totally unacceptable nowadays and this really speaks volumes about their company. Frankly, I can’t believe this isn’t happening on purpose.